Foundation of Management Communication Gap among Employee

Question: Discuss about the Foundation of Management for Communication Gap among Employee. Answer: Introduction: The success of a business organization is highly dependent on organizational culture and behavior. Decision-making is one of the most effective cultures that most of the organization should maintain in order to run their business success successfully. In order to take an appropriate decision regarding a particular business, the relation between the employers and the employees has to be strong. Otherwise, the organization has to face information gap. Care Australia is one of the most well known non-profit organizations that deal with the poor inhabitants of Australia in order to make them active in various regional business activities (Fandel and Gal 2012). This particular organization had to face a disastrous consequence due to an ineffective decision making process. At a time, the management did not maintain proper employee relation within the workplace. As a result, communication gap took place in among the employees. B2M solution on the other hand is one of the largest technological companies occupying a predominant place in various places of Australia (Yager and Kacprzyk 2012). This particular organization implemented diversity management at a time at the workplace for providing equal priority and response to every employee. It has been observed that employees were unable to exchange necessary information due to the psychological barrier. Consequently, employees failed to provide an effective service to the customers. In addition, CATO, council of tour operator had faced numerous difficulties due to the information gap inside the organization. Therefore, exchanging the necessary information is highly important to maintain strong communication at the workplace (Kacprzyk and Fedrizzi 2012). Review of four articles: The article The impact of human resource information systems: An exploratory study in the public sector published by Beadles et al. (2015), the author has stated that human resource managers have to play a major role in order to maintain an effective information system inside the workplace. They have to act as an intermediate in between employees and the employers. Human resource managers by interacting with the employees tend to know about the needs and demands, satisfaction and dissatisfaction level so that they can inform these to the employers. Therefore, this particular department has to be very much conscious in order to maintain a balance in employment relation. In the article, Information sharing and collaborative behaviors in enabling supply chain performance: A social exchange perspective, by Wu, Chuang and Hsu (2014), the author has pointed out that information exchange is not possible for any business organization if the employees or the managers do not follow collaborative behavior at the workplace. The overarching term collaborative behavior implies that both the employees and the managers should participate equally for achieving the business goal. They should take a collective decision regarding any kind of business goal. Group leadership and shared task representations in decision-making groups by van Ginkel and van Knippenberg (2012), implies that business organizations should follow group leadership at the workplace in order to maintain an effective communication with each other. Every individual leader should be connected with in a single group so that the rhythm of entire business process can be discussed. In order to provide an effective service to the customers, the employees of a particular business organization should maintain an effective communication with each other. Group leadership is one of the most effective ways based on which the entire process of business and its necessary information can be received. The article, Social media peer communication and impacts on purchase intentions: A consumer socialization framework, by Wang, Yu and Wei (2012) has discussed the importance of information for a business organization from different point of view. As per the point of view of the author, it can be stated that social media is one of the major platforms in order to keep a constant communication with regular customers. People from different geographical boundary tend to provide a feedback regarding the product and service process of the organization (Zadeh, Fu and Tanaka 2014). After getting necessary information on the response of customers, the business managers like to change organizational strategies and policies for meeting customers needs and demands. As per the point of view of four authors, it can be evaluated that information is not only important for maintaining effective decision making, but also information is the pillar of business success. Decision making theory: Decision making theory believes that an individual should keep intellectual at the time of any kind of crisis or risk factors. In order to run an organization successfully, risk factors as well as the crises are the major parts. The management cannot precede their business process by avoiding crisis (Cornish and Clarke 2014). Therefore, it is highly important to make any kind of decision peacefully and logically. Risk analysis is one of the most important parts of taking effective decision for meeting business goal. If one particular business strategy or policy fails to draw the customers attention, the managers should think of an alternative business strategy in order to maintain a balance in between demands and supply of products and services. In decision-making theory, it has also been pointed out that employees should share necessary information with each other in order to provide effective service to the customers. Consistency theory: Consistency theory believes that maintaining consistency in performance is more difficult than performing well for once. In order to keep up the image and reputation of an organization, employees have to perform well repeatedly. Performance of an employee is dependent on organizational structure as well as culture (Gal, Stewart and Hanne 2013). The communication among the employees has to be strong so that they can provide an effective service process to the customers. Exchanging information at the workplace is one of the biggest reasons of performance consistency. Especially customer service department should share relevant information with other so that customers do not have to wait for getting the service of a particular business organization. Impact of information exchange for the success of an organization: Information exchange is possessed with both of its positive as well as negative impacts. However, the impacts are as follows: Maintaining strong communication: If one particular employee shares necessary information with other, the communication in between the two employees remains strong. Strong communication always helps to maintain organizational discipline and behavior (Glimcher and Fehr 2013). On the other hand, employees feel courageous to maintain unity at the workplace. Their unanimous effort renders organizational success and achievement. Appropriate decision-making: The managers have to play a major role in making an organizational decision. Managers are able to take a right decision only when they have an in-depth and clear knowledge about the actual flow of business (Hwang and Lin 2012). Employees should provide relevant information to the managers so that they can take an effective decision on the success of organization. While making an effective business strategy and policy, the managers have to be concerned the current needs and demands of the customers. As per the desires and needs, the managers of a business organization tend to make business policy for drawing their attention. Employees are the only source based on which the organizational managers can get the response of the customers. Therefore, their way of information decides whether this particular organization is able to take an appropriate decision for fulfilling customer satisfaction rate. At the same time, exchanging information is not devoid of some of its negative effects as well: Leakage of information: One of the major disadvantages of information exchange is the tendency of leakage. Employees have tendency to break the confidentiality of data to others. As a result, the market strategies and policies are leaked out to the competitors, which come as a major threat for the business organization (Hwang and Lin 2012). However, in order to overcome this kind of situation, the organization should follow strictly data protection act based on which the employees are bound to keep organizational data confidential. Otherwise, this individual may have to legal issues for leaking information (Zadeh, Fu and Tanaka 2014). As per data protection act, information should not be disclosed to any third party without taking permission of the concerned person. Conclusion: The entire study has provided an in-depth understanding on the importance of information for making an effective decision regarding the business goal. After reviewing the article of four eminent authors, it can be evaluated that information is highly necessary for rendering the success of a business organization. At the same time, it is also undeniable that these four articles are not devoid of some of its major disadvantages. Each article has focused to discuss on one single perspective (Cornish and Clarke 2014). The role of human resource managers, the effect of collaborative behaviors, the importance of group leadership at the workplace, the impact of social media in providing necessary information to the employees are the primary focus of discussion. The role of every manager as well as the employees for exchanging decision at the workplace has not been pointed out in those four articles. Reference List: Beadles, I.I., Aston, N., Lowery, C.M. and Johns, K., 2015. 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